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1.Are you a trading company or manufacturer?
EM-Smart® is the official shop & supplier & manufacturer of EM-Smart. EM-Smart is one of the laser brand under CH Laser. We have 25 years of laser industry experience, committed to the research and development of innovative laser equipment.

2.What’s the power of EM-Smart?
Currently, we have a series of EM-Smart laser marking machines with different watts. You may check the Product Page of our official website for details.

3.What formats does EM-Smart support?
EM-Smart supports both texts of different fonts and images of different formats including text, png, bmp, jpg, gif, tga, tif, svg, ai, cdr, dxf, dst, plt, bar code, qr code, serial number, date code, time code, TCP/IP communication, serial communication, file, sql database, etc.

4.What laser marking software does it use?
EM-Smart laser marking machines come with EZCAD software and fully compatible with Lightburn.

5. Does it work with LightBurn?
Yes, our machine fully compatible with Lightburn. Lightburn official used EM-Smart engraving at the LightBurn Xperience Conference 2023 experience site.

6. What laser source do you use?
Our machine use Max and JPT laser source. You can find out the laser source for each model on the product details page. Based on customer feedback, we are gradually replacing Raycus with Max.

7.Can I make colorful laser marking with EM-Smart?
The color of the mark will all depend on the original color of the material to be marked. Our machine can achieve colorful and black/white marking on stainless steel. 

8.Can I mark/engrave on a concave or spherical object?
Yes, but the arc of the surface should not be too large, otherwise, the mark or engraving will be slightly deformed. For rotary marking or engraving on spherical or cylindrical objects, we suggest you choose the model with rotary function.

9.Does EM-Smart laser marking machine has a cutting function?
With regard to the cutting function, we suggest you choose the 25W and above models which have a better cutting effect.

10.What is the maximum marking field EM-Smart can mark?
The marking field of EM-Smart varies depending on the model. The standard marking field is 110mm x 110mm or 150mm x 150mm. We also provide optional lenses with marking fields of 70mm x 70mm, 150mm x 150mm and 175mm x 175mm.

11.What is the maximum marking height of EM-Smart?
90mm for EM-Smart One and EM-Smart Nova. EM-Smart Basic/EM-Smart Mopa/EM-Smart Super have no limitation on marking height.

12.What is the maximum depth EM-Smart can mark?
It depends on the watts of the machine and the duration of marking or engraving. It depends on the watts of the machine and the duration of marking or engraving. Generally, for metal can achieve within 1~2mm deep engraving.

13.How fast can EM-Smart mark?
≤10,,000mm/s . It takes a few seconds only to laser mark a logo on a YETI cup. We have a setting sheet available for your test use.

14.What type of power is required?
EM-Smart is designed with a voltage range from 110-240V AC, 50/60hz. Besides, you can also use an outdoor power supply.

15.What are the dimension and weights of the EM-Smart?
Please see the Product Page of our website for details. The weight of EM-Smart laser marking machines ranges from 8.5kg to 14kg.

16.What is the maximum weight the workbench of EM-Smart can bear?
The maximum weight is 35.0kg.

17.What are the computer requirements for running the EM-Smart? How to connect the computer with the EM-Smart?
EM-Smart machines are compatible with Windows/Linux/Mac(for lightburn).

18.Do I need to download any software to mark with EM-Smart?
You need to install the marking software EZCAD on your computer. We have provided a flash drive with this software inside. You can simply copy and install.

19.How many languages are supported by EM-Smart?
All EM-Smart machines support these languages: Chinese (Tradition & Simplified), English, Japanese, Korean, Spanish, Portuguese, Russian, French, German, Italian, Thai, Vietnamese, Turkish.

20.What’s the difference between EM-Smart and Cubiio or Laserpecker? What makes EM-Smart different from other laser machines?
The Cubiio or Laserpecker are usually equipped with 3W or 5W laser sources while EM-Smart with 20W/30W/50W even 60W fiber, which means EM-Smart will be able to mark much faster, deeper with higher precision. Currently, the EM-Smart is the smallest professional laser marking machines with industrial and commercial capacity.

21.What comes with the EM-Smart?
All EM-Smart machines come with machine, power cord, EZCAD software installation package (in USB disk), a pair of laser safety glasses, positioning bars, marking test material package, rotary attachment(Rotary function laser), metal plate (EM -Smart One and Nova).

22.Do I have to buy an Air Filter for my EM-Smar?
We recommend you buy the air filter to clean the dust or smog generated from marking or engraving, which lets you use your EM-Smart anywhere in the home, school, or office. If you don't use an Air Filter, you may need to use a fan or a window instead.


23.What can I mark with the EM-Smart?
You can use EM-Smart to mark and engrave Metals (Stainless steel, Steel and hard metals, Aluminum and anodized aluminum, Precious metals, Gold, Silver, Brass, Copper, Iron, Titanium and titanium alloys, Other metals), Plastics (Polyamide, Polycarbonate, Acrylonitrile butadiene styrene copolymer, Other plastics) and Other materials like Slate, Leather, Stone, Gift paper box, Coated wood, etc.

24.Can I mark on the glass, wood or fabric?
You can mark on the glass, ceramics, wood, etc only if they are coated with a thermal transfer layer on the surface. For original glass or logs, fabric, can not.

25.Do I need to buy extra materials for my marking?
Nope, and we provide free marking material kit when you buy our laser. They can be used for marking tests or practice.

26.What are the consumables?
The laser module does not consume any materials.

27.Can I send you samples for proofing?
Absolutely. We can make a free laser marking test with video and a solution for you. You can write us for free demo.

28.Can I mark on my phone, laptop, tablet, or e-reader?
Yes. You can. We will help to inform the laser marking settings.

29.Can I mark on the food (such as cookies) with EM-Smart?
No. EM-Smart are fiber laser machines, they can’t laser mark on foods or fruits.

30. Can I mark on silve or gold?
Yes, it can achieve mark on silver or gold, but the engrave effect will not good as normal metal since pure gold or pure silver are highly reflective materials


31.How to install the EZCAD marking software?
You can find this EZCAD software in the flash drive which comes with the EM-Smart machine. It’s a one-step installation. You may also find tutorial installation videos on our YouTube Channel.

32.Where can I download EZCAD if I lose the flash drive?
You can download the latest version from the Resource Page of our website or contact us for file.

33.How to set the right parameters (size, speed, power, frequency, etc.)?
It may take a bit of trial and error to learn what speed and power settings to use with different materials, but we include a product manual that will help you get familiar with the machine soon.

34.Where can I get vector graphics?
We will send you a vector package with the machine for free.

35.How does the EM-Smart focus before marking?
Observe the relative position of the two red light pointers. Manually adjust the knob or handle so that the two points overlap, when the double red pointers focus, that is, the focus position.

36.Is it easy for me to use it as a freshman? How long does it take to learn to use the machine?
All EM-Smart machines are quite easy to use. Usually, it takes some minutes only to get the machine out of the box, plug it in, set it up, and finish the first marking!

37.What can I do if I encounter issues for installation or operation or if my EM-Smart or accessory breaks down?
Please read this Trouble Shooting Page of our website or watch this Tutorial Playlist of our YouTube Channel for solutions first. If you still can not solve the issue, kindly please write us an email at [email protected] or contact us via Live Chat, we will assist you in the first place.


38.What measures has EM-Smart taken to protect the operator?
Your safety is always our priority, all our machine comes with a pair of safety goggles and the machine can be equipped with a protective cover (need purchase additionally on our site). Also, All EM-Smart machines have motion detection, overheats shutdown, and emergency stop functions for safety purposes.

39.Can kids use EM-Smart?
It is not allowed for the sake of safety. This is a class-4 laser, and the recommended age to use is 16 years old.

40.Is the dust or smog generated from marking toxic to human beings?
When the marking/engraving creates smoke and fumes, it can be exhausted by the air filter (may need purchase additionally). You may also use a fan or a window instead.

41.Does the laser beam hurt the skin? Can I put my hand on the workbench?
It’s strictly prohibited for the sake of safety.

42.Can I stare at the laser with naked eyes?
It’s also strictly prohibited for the sake of safety. We do not recommend.

43.Do I have to purchase the protective cover and air filter additionally?
It’s an option. You can buy the cover and air filter additionally from the Accessories Page of our website.

44.What should I do during an emergency?
All EM-Smart machines are designed with an emergency stop button which you can use in case of emergencies.

45.What is the operating temperature for the EM-Smar?
The Operating Temperature for EM-Smart is 0-42℃。

46.What certifications and standards has EM-Smart passed?
The EM-Smart has passed certifications and standards such CE, RoHS, FDA, SGS etc.


47.How can I make the payment?
Currently, we accept Paypal, Credit card. And we will soon support installment payments. For bank transfer payment method, please contact us via [email protected].

48. Is it safe to buy and pay on your site?
Of course it's safe. Once we receive your order, we will send you the goods as soon as possible and feedback to you the real tracking number. Paypal is almost the most secure payment method in the world. If you don't receive your goods, you can initiate a refund dispute with Paypal. Our website will never steal your privacy and account security, please feel free to buy and pay.

49.Do you accept check/telegraphic transfer/bank transfer?
Yes, please contact us via [email protected] before payment.

50.Can I modify/cancel my order after the payment?
Of course yes, you are free to modify/cancel the order before ship.

51.Do you accept payment by installments?
Sorry, we don’t accept this so far.

52.Does the price include tax? Will an invoice be available for my payment?
Yes, the price include tax. We can issue the commercial invoice for you.

53.Is there any other channel or platform where I can buy the EM-Smart machines besides www.em-smart.us?
em-smart.us/em-smart.net/EM-Smart.com is the official online store of EM-Smart Laser, offering the best after-sales service. We currently have dealers in Poland and other places.


54.Do you ship overseas? Which countries can the product be shipped to
We can make the shipment to all the countries over the world. 
If "This item can't be ship to(your country)" appears when you place an order, its due to that you haven't filled in your recipient information (name, address, zip code, telephone number, etc.) completely. The "country" and "state" need to be selected from the drop-down box. If you still have problem please get help with [email protected].

55.How soon are you going to dispatch after payment? How long does it take to deliver?
Normally, the EM-Smart shipment will start within 24-48 hours after your payment except for special circumstances (e.g. out of stock, we will get in touch with you in the first place). Delivery time depends on many factors, such as the country being shipped to. Usually, it takes 5-7 days by DHL/ FedEx/TNT/UPS.

56.Which shipping service will EM-Smart use? Air parcel or ocean shipping?
We use air shipping by DHL/ FedEx/TNT/UPS to save time.

57.Can I track the parcel? How?
Yes, the tracking number will update to your order after dispatch.

58.Will the shipping cost be borne by EM-Smart or the customer?
We will make free delivery for all EM-Smart machines and accessories.

59. Will there be any tariff when the machine is shipped to my country?
Usually, the customs/import duties depend on your country's customs policy. But we can provide a duty-free shipping way to ensure you have no duties. Please select the “Duty-free shipping” way when placing the order.

60.Do I have to pay duties, taxes, tariffs, and customs for my order?
Usually, if you do not choose a duty-free shipping method, the resulting tariffs will be borne by the customer or buyer.


61.Are EM-Smart machines capable of volume marking/engraving?
Yes, they support volume marking/engraving. Please check this video.

62.What good ideas can I create with EM-Smart?
That will depend on your imagination. Barcodes, lipsticks, coins, wine pots, dog tags, jewelry, knives, guns, medals, electronic components, medical equipment, cups, pens, purses, notebooks, tags, forks & knives, gifts, hard wares, key chains, mobile phones, nameplates, toys ... This is an endless list. EM-Smart support marking and engraving all kinds of metal, plastic, leather, slate, coated wood, etc.

63.For whom is the EM-Smart suitable?
As the world′s most Portable and Powerful fiber laser marking machine, the EM-Smart will be most suitable for the customization and personalization of gifts, souvenirs, handicrafts, logos, brands, etc. by designers, handicraftsmen, Etsy sellers, Kickstarter entrepreneurs, creative agencies, and small businesses. EM-Smart is a professional commercial marking machine.

64.Can I become a distributor of EM-Smart?
Yes. Please contact us via [email protected] to get distribution details.

65.Can I make money with EM-Smart?
Definitely! Since personalization and customization of products are in high demand. But it depends on what product or service and how well you can market it of course. But, we have clients that use the EM-Smart machines to create anything from signs to laser engraving services to all types of custom or personalized items.
Besides, you can also join our Affiliate Program to make money together with EM-Smart.

How to place an order?
First register on our site then add the product to the shopping cart and check out.

Returns and Refunds
Click here for details.